GROW YOURPASSION FOR GAMING WITH US

Player Support Agent

Want to be at the forefront of a ground-breaking industry that is just now being legalized for the first time in markets across the United States? Want a career that recognizes all your efforts with high exposure and great learning potential? Is an inclusive workplace culture important to you? Do you want to look forward to going to work every day?

Our online casino has expanded into sports betting and we have new positions that will take advantage of your casino or sports enthusiasm while providing a collaborative and fun place to work! Our company is looking for full time agents to cover the exponential growth that we are experiencing.

What you’ll do
• Assist in troubleshooting technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience)
• Communicate effectively with players and address both comments and concerns via Live Chat, Email, and Phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues)
• Assist players with specifics about promotions, loyalty programs, and terms and conditions
• Assist players and respond to inquiries in community chat
• Escalate all necessary issues to management in a timely fashion

In order to succeed you need

• Ability to multitask
• Ability to search, find answers, and assist our players with a wide variety of issues
• Great written communication skills
• Self-motivated and very reliable
• Open Availability is required
• Strong grammar skills

Experience and skills, we value highly

• Experience with computers, browsers, and mobile devices
• Candidates with sports betting knowledge/knowledge of major sports will be preferred
• 1 year or more Customer Service experience in an office or call center setting preferred
• Experience with sports betting technology is preferred

Good reasons to join
• Collaborative and inclusive culture
• Competitive compensation including a full benefits package

Director of Regulatory Compliance
Full Time

Want to be at the forefront of a ground-breaking industry that is just now being legalized for the first time in markets across the United States? Want a career that recognizes all your efforts with high exposure and great learning potential? Be part of an innovative and exciting company in the legal and regulated online Casino and Sports Betting market! We are located in downtown Chicago and looking for the best and brightest talent to assist with our casinos and sportsbooks domestically and internationally.

As Director of Regulatory Compliance, you will be responsible for overseeing and developing all aspects of regulatory compliance. This position will work closely with real money online casinos & sportsbooks  (including PlaySugarHouse.com) and other gaming products. You will report to the President, and work closely with various leaders at different levels of the company, including our local compliance managers.

Our company has a long-term focus and goal to be one of the leading iGaming operators and suppliers in the Americas; and we are looking for the right candidate to grow with us and help us achieve this goal.

Who are you?

• You have an entrepreneurial spirit and the ability to perform efficiently in a fast-paced environment that requires balancing many tasks simultaneously. You can keep tasks organized and prioritize accordingly.
• You are practical. You are versatile. You take initiative and get things done.
• You are motivated by making a positive impact on the business. You enjoy finding the right balance.
• You are comfortable with delegating & overseeing, you give necessary freedom yet keep everyone accountable.
• You either have an interest in technology or are willing to learn technical concepts to the level necessary.
• You excel at articulating complex concepts in a simple fashion to all types of audiences.
• You are an enthusiastic collaborator who is honest and transparent in all interactions and actions.
• You have strong integrity and demonstrate ethical behavior at all times.

What will you do?
Regulations & regulatory relationships:

• Own RSI regulatory compliance & regulator relationships. Serve as a liaison between RSI and industry regulators with respect to a variety of legal and regulatory matters.
• Keep informed of emerging regulatory issues, trends, and other developments which could impact RSI associated operations.
• Stay abreast of changes to federal and state laws and gaming regulations affecting RSI management, operations, technology and product offerings.

Licensing:

• Own all aspects of licensing related to expansion into additional jurisdictions, maintenance of appropriate licensing & renewals, including but not limited to company, officers, employees and vendors licensing.

Compliance:

• Partner with RSI teams to champion the creation, maintenance, execution and updating of a corporate compliance program, including compliance policies.
• Oversee operations compliance and ensure timely creation and revisions of internal controls for gaming, marketing and other gaming related activities.
• Provide ongoing compliance support, training, and recommendations to operations leadership with all RSI affiliated operations and business partners.
• Support engineering to ensure all products desired to be deployed at RSI have been developed and remain operating in a manner consistent with regulatory requirements in both technical and internal control aspects.
• Oversee and ensure relevant policies and procedures remain current and are followed.
• Coordinate with all relevant stakeholders an as-needed basis to address legal/compliance issues.

Inquiries, complaints and filings:

• Evaluate regulatory inquiries, complaints, and filings, for actual and potential monetary, legal and reputational risk exposure and assess whether particular inquires require escalation to management, the firm’s legal function, or other stakeholders.
• Perform detailed investigations and analysis of subject matter, coordinate with internal business partners at all levels, and draft timely, thorough, and accurate written communications to industry regulators in response to regulatory inquires, customer complaints filed with regulators, and disciplinary actions.
• Evaluate potential compliance issues or other deficiencies and drive remediation efforts as needed. Achieve pragmatic solutions, keeping in mind stakeholder needs.

AML:

• Own and oversee company-wide AML and other regulatory requirements, compliance programs, continuously and consistently improve internal controls, training operations personnel, and conducting oversight of operations regulatory personnel.
• Serve as liaison between RSI and IRS and FinCEN.
• Oversee compliance with all SAR, CTR, KYC, PATRIOT Act and other Federal legal requirements.

Miscellaneous:

• Support Data Protection Officer in areas of data privacy & GDPR.
• Support RSI’s Sports Integrity Monitoring membership in SWIMMA
• Performs all other duties as assigned.

The Ideal Candidate Has

• At least five years of compliance experience in the US gaming/casino industry, ideally iGaming.
• Strong working knowledge of gaming Internal Control procedures.
• At least 2 years’ experience in an AML environment.
• Excellent communication skills, both oral and written.
• Strong interpersonal skills with the ability to communicate effectively people of different backgrounds and levels of experience.
• Excellent problem solving and analytical thinking / innovation skills.
• Exceptional time management and multi-tasking skills.
• Must be able to obtain and maintain gaming certification or license, as required.
• Spanish speaking is not required but a plus

Compensation & Benefits
Competitive compensation package (based on experience)

Culture
You will have an opportunity to make a positive impact on a fast-growing iGaming business by shaping and leading compliant regulatory compliance function spanning across all levels of the company. You will work with smart, driven people who value fun, service, integrity, and respect. We are one of the only companies in the Americas that has invested in developing and owning a proprietary online gaming platform, which demonstrates a serious level of commitment to iGaming and a strategic focus on product differentiation in this fast growing and emerging industry. We nurture a lean, ROI oriented business model while focusing on hiring and keeping the best available talent. We are well positioned to enlarge our businesses as new countries/states legalize and regulate online gaming, a critical point to make as we will only enter markets that are 100% legal and regulated.

Senior Frontend Engineer

We’re looking for a Senior Frontend Engineer to join one of our agile cross platform development teams.

What you’ll do

• You’ll take part in developing brand new application for Rush Street Interactive
• You’ll be designing, developing, testing and deploying websites built mostly on top of RequireJS, Backbone, jQuery and Angular4+, Vue.js.
• You will architect and have technical ownership of website components. This includes enhancing modules and greenfield projects.
• You’ll be using nginx, Grunt, Webpack, SASS, HTML5, CSS3, JavaScript and/or TypeScript etc. to create an amazing experience for our end user

In order to succeed you need

• Deep knowledge of JavaScript and the JavaScript ecosystem
• Experience in developing performant websites
• Analytical and solution oriented mindset
• Skills to navigate fast in large codebase
• Strong English language skills

Experience and skills we value highly

• Great troubleshooting skills
• Drive and vision for improvements
• High self-motivation

Good reasons to join

• Flexible working hours
• We value teamwork, open and honest communication. We embrace personal freedom and responsibility
• Our motto is: “Do what makes sense, oppose what doesn’t. If unsure, experiment (or ask).”
• Competitive compensation

Location: This position is located in Estonia (Tallinn / Tartu)

Senior iOS Developer

We are looking for an iOS developer responsible for the development and maintenance of our iOS mobile application.

Your primary focus will be the development of iOS applications, their integration with back-end services and third-party libraries. You will play a key role in building out and maintaining our native mobile apps, as well as engineering new applications from scratch. You will help influence our mobile development stack to create enterprise-level applications on the iOS platforms.

What you will do

• Design and develop native mobile applications for iOS
• Deployment to the App Store
• Build automated unit tests
• Implement building and deployment into our continuous integration system.

In order to succeed you need:

• Deep understanding of and excellent programming skills in Swift and/or Objective-C
• Extensive knowledge of Apple’s design principles and human interface guidelines
• Experience with iOS SDK performance tools, and optimization
• Ability to be proactive, find solutions and meet deadlines
• Be a good communicator and team player with strong organizational skills
• A sense of ownership and a passion for technology
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.

One or more of the following (skills) would be nice to have

• 3+ years of software development experience
• Interactive user interfaces utilizing HTML, CSS, and JavaScript
• Experience in native iOS development frameworks (API, testing, deployment, etc.)

Experience and skills we value highly 

• Experience working with XCode
• Experience with latest iOS programming techniques, modern patterns, and best practices.

Good reasons to join 

• Flexible working hours
• We value team work, open and honest communication, we embrace freedom and responsibility
• Our motto: “Do what makes sense, oppose what doesn’t. If unsure, experiment (or ask)”.
• Competitive compensation package
• New office in the heart of Tartu.

Location: This position is located in Estonia (Tallinn / Tartu)