GROW YOURPASSION FOR GAMING WITH US
Want to be at the forefront of a ground-breaking industry? Join an innovative and market leading company in the newly legalized and regulated online Casino and Sports Betting markets across the Americas! We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
VIEW OPEN POSITIONSWHAT WE VALUE
- Big Impact
- Empowerment
- Transparency
- Taking Responsibility
As a fast-growing company in an emerging industry, you’ll have a huge impact on our product and our company. We value openness and transparency in all communications because open and honest communication shapes the foundation of a strong team. Your opinions matter here. We like proactive team members and strive to have a company of self-disciplined people who enjoy collaboration, having fun, and of course, achieving together what many believe is improbable. At the same time, we are dedicated to treating everyone with respect and trust. You will be supported in your professional and personal growth because this is important to us.
WORKING ENVIRONMENT
We care about our employees and focus on creating work environments that are comfortable, collaborative and convenient. All of our offices are located in very desirable locations within their respective cities because we recognize the value this brings to our team members. Some positions will be based in one of our offices, others will not. We are a forward-thinking organization focused on finding the right people for the right jobs, wherever they might live.
WHY WORK AT RSI
We put people first. We respect each other. We value open communications and encourage our employees to ask questions, especially WHY until they understand the reason behind a request.
We embrace personal freedom and responsibility. We trust our people to make decisions – we empower our people to get stuff done. We like to win, but most importantly, while having fun along the way
OPEN POSITIONS
Player Support Manager
Want to be at the forefront of a ground-breaking industry that is just now being legalized in new markets across the United States? Want a career that recognizes all your efforts with high exposure and great learning potential? Be part of an innovative and exciting company in the regulated online Casino and Sports Betting market! We are located in downtown Collingswood, New Jersey and looking for the best and brightest talent to assist with our casinos and sportsbooks domestically and internationally.
As the Player Support Manager, you will play a key role in leading a team with the goal of providing players with a first-class online casino and sportsbook experience. You will mentor, coach, and train your team on providing day to day communications with patrons. You will organize and monitor the customer service ticketing system and report on customer inquiries, trends, and issues. You’ll be the “go to” person regarding incident escalation and conflict resolution. You’ll play an integral role in supporting the management team with other responsibilities including compliance reporting, payments and fraud support, product and marketing efforts, community management, and other relevant managerial duties.
This position will work closely with real money casinos & sportsbooks (including PlaySugarHouse.com & BetRivers.com) and other gaming products. You will report to, and work closely with, the Director of Customer Service & VIP Accounts, and other subject matter experts including Business Intelligence, Operations, VIP, CRM, Sportsbook, Marketing, and Payments and Fraud Managers. Our company has a long-term focus and goal to be a leading iGaming operator in the Americas; and we are looking for the right candidate to grow with us and help us achieve this goal.
Who are you?
•You have a passion for data, gaming, sports/casino.
•You have an entrepreneurial spirit and the ability to perform efficiently in a fast-paced environment that requires balancing many tasks simultaneously. You can keep tasks organized and prioritize accordingly.
•You think big. You are practical. You are versatile. You take initiative and get things done. You flourish in a hands-on role.
•You are an enthusiastic collaborator who is honest and transparent in all interactions and actions.
•You have strong integrity and demonstrate ethical behavior at all times.
•You are ambitious and a self-starter who is motivated by making a real impact on the business.
•You pay close attention to detail and can manage tasks and projects independently or in a team based setting.
•You love numbers. You dream about numbers. You have an analytical mindset and make calculated decisions.
•You are curious and test theories utilizing previous learnings. You consider that there is always a better way.
•You are creative. You can accomplish tasks in different ways depending on resources, timelines, and prioritizations. You express your ideas.
•You are not afraid to give your opinion.
What will you do?
•Train, develop, and inspire the Player Support Team
•Foster an environment of camaraderie amongst your team that promotes collaboration and teamwork
•Analyze, monitor and report on customer service and operational KPI’s
•Ensure your team is well informed on all current and upcoming initiatives, promotions, offers, and product updates
•Assist in OGP bonus and promotion creation and configuration and content management
•Review findings, coordinate and/or make necessary updates and ensure changes are thoroughly validated
•Work to ensure the Player Support Team is operating efficiently and monitor quality assurance
•Organize ticket structures and fields as contemporary issues arise as well as create macros for quick, pre-defined communications concerning recurring issues
•Monitor the support queue and ensure satisfactory response times while upholding quality assurance standards
•Escalate all incidents of Fraud, AML, RG, and Risk to Payments & Risk Manager for review
The ideal candidate has:
•Bachelor’s degree in a related field or equivalent with strong aptitude and relevant experience.
•2+ years’ experience in customer service leadership, preferably in a call center environment.
•2+ years’ experience in customer service management tools (e.g. ZenDesk, Freshdesk) preferred
•The ability to manage multiple projects simultaneously and in a timely manner
•Excellent conflict resolution and people management skills
•Excellent communication skills: verbal, written, visual, and presentation
•Experience working in an online or retail casino/sportsbook industry preferred
Compensation & Benefits
Competitive compensation package (based on experience)
Culture
You will have the opportunity to make an immediate impact on the profitability of a growing iGaming business. You will be free to innovate and create. You will work with smart, driven people who value fun, service, integrity, and respect. We are one of the only companies in the Americas that has invested in developing and owning a proprietary online gaming platform, which demonstrates a serious level of commitment to iGaming and a strategic focus on product differentiation in this fast growing and emerging industry. We nurture a lean, ROI oriented business model while focusing on hiring and keeping the best available talent. We are well positioned to enlarge our B2C business as new countries/states legalize and regulate online gaming, a critical point to make as we will only enter markets which are 100% legal and regulated.
Business Intelligence Data Analyst
Want to be at the forefront of a ground-breaking industry that is just now being legalized in new markets across the United States? Want a career that recognizes all your efforts with high exposure and great learning potential? Be part of an innovative and exciting company in the regulated online Casino and Sports Betting market! We are located in downtown Collingswood, New Jersey and looking for the best and brightest talent to assist with our casinos and sportsbooks domestically and internationally.
As the Business Intelligence Data Analyst, you will be responsible for assisting in all aspects of daily operations with an emphasis on analytics and reporting. You will report, analyze, and forecast across all aspects of the business including finance, fraud, CRM Management, VIP management, and more.
This position will work closely with real money casinos (including PlaySugarHouse.com) and other gaming products. You will report to, and work closely with, the Director of CRM, and other subject matter experts including Operations, VIP, and Payments and Fraud Managers. Our company has a long-term focus and goal to be a leading iGaming operator in the Americas; and we are looking for the right candidate to grow with us and help us achieve this goal.
Who are you?
•You have a passion for data, gaming, sports/casino.
•You have an entrepreneurial spirit and the ability to perform efficiently in a fast-paced environment that requires balancing many tasks simultaneously. You can keep tasks organized and prioritize accordingly.
•You think big. You are practical. You are versatile. You take initiative and get things done. You flourish in a hands-on role.
•You are an enthusiastic collaborator who is honest and transparent in all interactions and actions.
•You have strong integrity and demonstrate ethical behavior at all times.
•You are ambitious and a self-starter who is motivated by making a real impact on the business.
•You pay close attention to detail and can manage tasks and projects independently or in a team based setting.
•You love numbers. You dream about numbers. You have an analytical mindset and make calculated decisions.
•You are curious and test theories utilizing previous learnings. You consider that there is always a better way.
•You are creative. You can accomplish tasks in different ways depending on resources, timelines, and prioritizations. You express your ideas.
•You are not afraid to give your opinion.
What will do?
•Work with end users to understand reporting and analysis needs
•Build reporting solutions for all aspects of the business such as VIP management and operations. Provide insights and recommendations as needed
•Work with engineering to ensure proper understanding and documentation of data. Communicate reporting use cases to assist with database architecture
•Review findings, coordinate and/or make necessary updates and ensure changes are thoroughly validated
•Forecast trends based on previous data. Calculate LTVs, estimated costs, ROIs, retention and risk of churn metrics
•Provide thorough explanation of data analysis – prepare presentations based on the audience
•Assist with post-campaign analysis to formulate future campaign suggestions
•Analyze cross promotion, retention, and acquisition through the multiple business lines
•Manage report execution, scheduling and distribution, and maintenance
•Suggest enhancements across any part of the business – keep up to date on current analytics trends, tools, resources, and approaches
The ideal candidate has:
•Bachelor’s degree in Mathematics, Data Management, Marketing, Statistics, Computer Science, a related field or equivalent with strong aptitude and relevant experience.
•Experience in data analysis, reporting, market research, segmentation, data modeling
•2+ years’ experience with SQL. Able to query data from various data sources. Strong understanding of relational databases
•2+ years’ experience in business intelligence tools (e.g. Tableau, Looker, SAS, R)
•Experience with scripting languages (Python, JavaScript, Java, or other programming language)
•High proficiency in Microsoft Excel
•The ability to manage multiple projects simultaneously and in a timely manner
•Create, maintain, and optimize reports including SQL statements, views, functions, and stored procedures
•Strong problem solving skills
•Excellent communication skills: verbal, written, visual, and presentation
Compensation & Benefits
Competitive compensation package (based on experience)
Culture
You will have the opportunity to make an immediate impact on the profitability of a growing iGaming business. You will be free to innovate and create. You will work with smart, driven people who value fun, service, integrity, and respect. We are one of the only companies in the Americas that has invested in developing and owning a proprietary online gaming platform, which demonstrates a serious level of commitment to iGaming and a strategic focus on product differentiation in this fast growing and emerging industry. We nurture a lean, ROI oriented business model while focusing on hiring and keeping the best available talent. We are well positioned to enlarge our B2C business as new countries/states legalize and regulate online gaming, a critical point to make as we will only enter markets which are 100% legal and regulated.
Player Support Agent
Want to be at the forefront of a ground-breaking industry that is just now being legalized for the first time in markets across the United States? Want a career that recognizes all your efforts with high exposure and great learning potential? Is an inclusive workplace culture important to you? Do you want to look forward to going to work every day?
Our online casino has expanded into sports betting and we have new positions that will take advantage of your casino or sports enthusiasm while providing a collaborative and fun place to work! Our company is looking for full time agents to cover the exponential growth that we are experiencing.
What you’ll do
• Assist in troubleshooting technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience)
• Communicate effectively with players and address both comments and concerns via Live Chat, Email, and Phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues)
• Assist players with specifics about promotions, loyalty programs, and terms and conditions
• Assist players and respond to inquiries in community chat
• Escalate all necessary issues to management in a timely fashion
In order to succeed you need
• Ability to multitask
• Ability to search, find answers, and assist our players with a wide variety of issues
• Great written communication skills
• Self-motivated and very reliable
• Open Availability is required
• Strong grammar skills
Experience and skills, we value highly
• Experience with computers, browsers, and mobile devices
• Candidates with sports betting knowledge/knowledge of major sports will be preferred
• 1 year or more Customer Service experience in an office or call center setting preferred
• Experience with sports betting technology is preferred
Good reasons to join
• Collaborative and inclusive culture
• Competitive compensation including a full benefits package
Senior Frontend Engineer
We’re looking for a Senior Frontend Engineer to join one of our agile cross platform development teams.
What you’ll do
- You’ll take part in developing brand new application for Rush Street Interactive
- You’ll be designing, developing, testing and deploying websites built mostly on top of RequireJS, Backbone, jQuery and Angular4+, Vue.js.
- You will architect and have technical ownership of website components. This includes enhancing modules and greenfield projects.
- You’ll be using nginx, Grunt, Webpack, SASS, HTML5, CSS3, JavaScript and/or TypeScript etc. to create an amazing experience for our end user
In order to succeed you need
- Deep knowledge of JavaScript and the JavaScript ecosystem
- Experience in developing performant websites
- Analytical and solution oriented mindset
- Skills to navigate fast in large codebase
- Strong English language skills
Experience and skills we value highly
- Great troubleshooting skills
- Drive and vision for improvements
- High self-motivation
Good reasons to join
- Flexible working hours
- We value teamwork, open and honest communication. We embrace personal freedom and responsibility
- Our motto is: “Do what makes sense, question what doesn’t.”
- Competitive compensation
Location: This position is located in Estonia (Tallinn / Tartu)
Our company has a long-term focus and goal to be one of the leading iGaming operators and suppliers in the Americas and we are looking for the right candidate to grow with us and help us achieve this goal.
We are looking for an experienced iOS Senior Software Engineer responsible for the system design and architecture of the iOS platform.
Your primary focus will be research and design the platform specific components, documenting and mind mapping the solutions. This will mean integrating with third-party libraries and writing in-house solutions from scratch. You will play a key role in building and expanding the platform to support different modules.
What you’ll do
- Design and develop components for iOS platform
- Deployment to the App Store
- Design and build automated unit tests
- Implement building and deployment into our continuous integration system
In order to succeed you need
- Deep understanding of / excellent programming skills in Swift and/or Objective-C
- Extensive knowledge of Apple’s design principles and human interface guidelines
- Experience with iOS SDK performance tools, and optimization
- A sense of ownership and a passion for technology
- Critical thinking skills, decisive judgment and the ability to work with minimal supervision
- Knowledge of design principles, design patterns and different architectures
- Knowledge of Mind mapping and UML tools
One or more of the following (skills) would be nice to have
- 5+ years of software development experience
- Ability of breaking down a system into components
- Experience in native iOS development frameworks (API, testing, deployment, etc.)
Experience and skills we value highly
- VIPER, VIP, Clean code
- ReactiveSwift/RxSwift
- Passion to open source contribution
- Craftsmanship
Good reasons to join
- Flexible working hours
- Remote possibilities
- Competitive compensation
- Ability to define or influence the direction of your domain
- We embrace personal freedom and responsibility
- We value teamwork, open and honest communication
- Our motto is: “Do what makes sense, question what doesn’t.”
About the company
Rush Street Interactive (RSI), an affiliate of Rush Street Gaming, is a modern gaming company that focuses on developing and operating real money and social gaming online products. We are on the leading edge of the gaming industry convergence by bridging iGaming, social and brick and mortar businesses in a way that creates value.
Rush Street Gaming is one of the fastest-growing gaming companies in North America. Rush Street Gaming developed and operates Rivers Casino in Pittsburgh, SugarHouse Casino in Philadelphia, Rivers Casino in Des Plaines, Illinois and Rivers Casino and Resort in Schenectady, New York.
We are looking for an DevOps Engineer, responsible for maintaining and automating our infrastructure platform. Your primary focus will be the maintenance of our current platform and helping to improve and automate it further. You will play an important role in keeping our cloud and on-premise platform secured and stable, while cooperating closely with other RSI teams. There’s plenty of work and challenges as we keep growing and entering new markets.
What you’ll do
- Maintain and configure our on-premise and cloud infrastructure
- Maintain our platform security by applying best practices and security tools
- Use modern automation tools to simplify and improve our deployment and maintenance processes
- Cooperate closely with Development teams and Customer Support
In order to succeed you need
- Knowledge about AWS and Nutanix based infrastructure
- Experience with Docker, Unix and Python
- A sense of ownership and a passion for technology
- Critical thinking skills, decisive judgment and the ability to work with minimal supervision
One or more of the following (skills) would be nice to have
- 3+ years of experience in system administration or DevOps role
- Previous experience with networking
Experience and skills we value highly
- Experience Ansible or any other configuration management tool
- Experience with latest infrastructure and security best practices
Good reasons to join
- We embrace freedom and responsibility.
- We value teamwork, honest and open communication.
- Competitive compensation
- Flexible working hours
- Our motto: “Do what makes sense, question what doesn’t.”
Location: This position is located in Estonia (Tartu or Tallinn)
We’re looking for a Server Engineer to join one of our agile crossplatform development teams.
What you’ll do
- You’ll be designing, developing, testing and deploying Java services built mostly on top of Dropwizard, Spring and Hibernate
- You will architect & have technical ownership of platform (micro)services. This includes enhancing services and greenfield projects.
- You’ll utilize modern technologies such as Kafka, Docker, Consul, Gradle, Datadog etc. to create robust and scalable systems.
In order to succeed you need:
- Deep knowledge of Java and the Java ecosystem
- Experience in developing distributed systems
- Experience with SQL
- Analytical and solution oriented mindset
- Skills to navigate fast in large codebase
- Strong English language skills.
Experience and skills we value highly
- Great troubleshooting skills
- Drive and vision for improvements
- High self-motivation.
Good reasons to join
- Flexible working hours.
- New office in the heart of Tartu
- We value teamwork, open and honest communication. We embrace personal freedom and responsibility
- Our motto: “Do what makes sense, question what doesn’t.”
- Competitive compensation package.
About the company
We’re in the gaming industry, working exclusively in the red-hot regulated markets in the Americas. Even though we’re just getting started, industry has already noticed, e.g. https://yhoo.it/2ErykPN
Our goal is to offer unique and delightful experiences to Players and also increase transparency and integrity of the gaming industry. In several key areas what we go against the conventional “industry standard”, which we believe is coincidentally also behind our incredibly successful start.
Rush Street Interactive, an affiliate of Rush Street Gaming, is a modern gaming company that focuses on developing and operating real money and social gaming online products. We are on the leading edge of the gaming industry convergence by bridging iGaming, social and brick and mortar businesses in a way that creates value. Rush Street Gaming is one of the fastest-growing gaming companies in North America. Rush Street Gaming developed and operates Rivers Casino in Pittsburgh, SugarHouse Casino in Philadelphia, Rivers Casino in Des Plaines, Illinois and Rivers Casino and Resort in Schenectady, New York.
We’re looking for an Operations Engineer to join one of our agile cross platform development teams.
What you’ll do
- You’ll be the first contact for questions and concerns regarding production environments
- You’ll be communicating directly with Marketing, Operations and 3rd party vendors
- You’ll be investigating problems and incidents
- You’ll be fixing issues in the code-base
- You’ll make configuration changes to production environments
- You’ll be part of defining monitoring requirements for new features
- You’ll be creating knowledge base for enabling fast support responses and self-service for stakeholders
In order to succeed you need
- Excellent communication skills
- Great troubleshooting skills
- Experience providing 2nd level support
- Strong English language skills
- To be unafraid of diving into source code and application logs
Experience and skills we value highly
- High self-motivation
- Troubleshooting distributed systems
Good reasons to join
- Flexible working hours
- We value teamwork, open and honest communication. We embrace personal freedom and responsibility
- Our motto is: “Do what makes sense, question what doesn’t.”
- Competitive compensation
About the company
Rush Street Interactive (RSI), an affiliate of Rush Street Gaming, is a modern gaming company that focuses on developing and operating real money and social gaming online products. We are on the leading edge of the gaming industry convergence by bridging iGaming, social and brick and mortar businesses in a way that creates value.
Rush Street Gaming is one of the fastest-growing gaming companies in North America. Rush Street Gaming developed and operates Rivers Casino in Pittsburgh, SugarHouse Casino in Philadelphia, Rivers Casino in Des Plaines, Illinois and Rivers Casino and Resort in Schenectady, New York.
GLOBAL OFFICES
CHICAGO, ILLINOIS USA
Rush Street Interactive’s corporate headquarters is based in Chicago, Illinois.
TARTU, ESTONIA
Rush Street Interactive develops its proprietary Online Gaming platform and all associated products from our primary office in Tartu, Estonia.
BOGOTA, COLOMBIA
Rush Street Interactive manages the operations of its regulated Colombian Online Sportsbetting and Casino site, RushBet.co, from Bogota’ Colombia.
COLLINGSWOOD, NEW JERSEY USA
Rush Street Interactive manages the online gaming operations for its brands PlaySugarHouse.com and BetRivers.com, provides retail sportsbook support services, and managed online gaming services for its B2B Partnerships, all from its office in the heart of Collingswood, New Jersey.