GROW YOURPASSION FOR GAMING WITH US

Player Support Agent

Want to be at the forefront of a ground-breaking industry that is just now being legalized for the first time in markets across the United States? Want a career that recognizes all your efforts with high exposure and great learning potential? Is an inclusive workplace culture important to you? Do you want to look forward to going to work every day?

Our online casino has expanded into sports betting and we have new positions that will take advantage of your casino or sports enthusiasm while providing a collaborative and fun place to work! Our company is looking for full time agents to cover the exponential growth that we are experiencing.

What you’ll do
• Assist in troubleshooting technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience)
• Communicate effectively with players and address both comments and concerns via Live Chat, Email, and Phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues)
• Assist players with specifics about promotions, loyalty programs, and terms and conditions
• Assist players and respond to inquiries in community chat
• Escalate all necessary issues to management in a timely fashion

In order to succeed you need

• Ability to multitask
• Ability to search, find answers, and assist our players with a wide variety of issues
• Great written communication skills
• Self-motivated and very reliable
• Open Availability is required
• Strong grammar skills

Experience and skills, we value highly

• Experience with computers, browsers, and mobile devices
• Candidates with sports betting knowledge/knowledge of major sports will be preferred
• 1 year or more Customer Service experience in an office or call center setting preferred
• Experience with sports betting technology is preferred

Good reasons to join
• Collaborative and inclusive culture
• Competitive compensation including a full benefits package

How to apply

• Please apply via email

Our company is one of the leading iGaming operators and suppliers in the Americas and we are looking for the right candidate to grow with us and help us achieve this goal.

We are looking for a Security Engineer, responsible for developing, deploying, and maintaining effective solutions to increase the overall security of company’s network, systems, and data. This role is responsible for leveraging existing solutions and creating innovative ways to detect and address security incidents, as well as harden existing infrastructure to prevent future cybersecurity events.

What you’ll do

• Design and implement technical security mechanisms and technologies
• Perform vulnerability assessments to identify control weaknesses and assess the effectiveness of existing controls and recommend remedial actions
• Own the security monitoring and log analysis initiative and improve existing solutions
• Develop and validate baseline security configurations for operating systems, applications, and networking equipment
• Conduct network and application penetration testing
• Performing technical security audits
• Implement and manage endpoint security solutions for all devices
• Identity management, creating and revoking accesses
• Respond to a security breach of any kind within the networks and systems
• Working with the development teams on security-critical features

In order to succeed you need

• At least 5 years’ experience in the cybersecurity field
• Knowledge of operations, maintenance and functionality of firewalls and endpoint security systems
• Experience and knowledge of modern penetration testing frameworks and tools
• Experience with Linux, Apple macOS and Microsoft Windows operating systems
• Experience with ISO 27001 controls and PCI DSS requirements
• Knowledge of the latest trends in the world of cybersecurity
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision

One or more of the following (skills) would be nice to have

• Experience with modern Identity and Access Management Systems
• Experience with developing and implementing IT Security processes

Good reasons to join

• Flexible working hours
• Competitive compensation
• Ability to define or influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Our motto is: “Do what makes sense, question what doesn’t”
• A chance to work in a fast-growing software development company with bright and friendly colleagues
• Many challenges for you to choose to solve on your initiative with help and support from your team members and fellow testing craftsmen.

How to apply

• Please visit Bamboo HR to apply

We’re looking for a Frontend Engineer to join one of our agile cross platform development teams.

What you’ll do

• Take part in developing brand new application for Rush Street Interactive
• Design, develop, test and deploy websites built mostly on top of RequireJS, Backbone, jQuery and Angular4+, Vue.js.
• Architect and have technical ownership of website components, including enhancing modules and greenfield projects.
• Utilise modern technology such as nginx, Grunt, Webpack, SASS, HTML5, CSS3, JavaScript and/or TypeScript etc. to create an amazing experience for our end user

In order to succeed you need

• Deep knowledge of JavaScript and the JavaScript ecosystem
• Experience in developing performant websites
• Analytical and solution oriented mindset
• Skills to navigate fast in large codebase
• Strong English language skills

Experience and skills we value highly

• Great troubleshooting skills
• Drive and vision for improvements
• High self-motivation

Good reasons to join

• Flexible working hours
• Competitive compensation
• Ability to define or influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Our motto is: “Do what makes sense, question what doesn’t.”

How to apply

• Please visit BambooHR to apply

Our company has a long-term focus and goal to be one of the leading iGaming operators and suppliers in the Americas and we are looking for the right people to grow with us and help us achieve this goal. We are looking for a QA Engineer, who will belong to an autonomous agile software development team, responsible for delivering quality software in two-week sprints.

Ideally, you have previous experience from working as a tester and hopefully, you consider yourself as a software testing craftsman. If you are eager to invest personal time to improve yourself as an engineer then you are the new colleague, we are looking for! We promise to do our best to help you on your journey on mastering the craft of software testing.

What you’ll do 

Your role as a Quality Engineer is to advocate and apply modern testing principles in your team and across the organization. Together with your team you will test and automate the testing of systems built using microservices architecture and web/mobile technologies.

In order to succeed you need

• An understanding of how agile software development life-cycle works
• Experience testing software professional
• No problems with talking to people and taking the initiative
• A curious mindset for digging deep to catch hard-to-find issues
• A systematic approach to your work

One or more of the following would be nice to have

• Experience with programming/scripting
• Taken any lessons or courses about software testing (e.g. RST, BBST)
• Some experience of explaining or teaching testing to your peers

Good reasons to join 

• Flexible working hours
• Competitive compensation
• Ability to define or influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Our motto is: “Do what makes sense, question what doesn’t”
• A chance to work in a fast-growing software development company with bright and friendly colleagues
• Many challenges for you to choose to solve on your initiative with help and support from your team members and fellow testing craftsmen

How to apply

• Please visit BambooHR to apply

Our company has a long-term focus and goal to be one of the leading iGaming operators and suppliers in the Americas and we are looking for the right candidate to grow with us and help us achieve this goal.

We are looking for a Technical Compliance Manager, responsible for becoming compliant in new regulations and staying compliant in existing regulations.

Your primary focus will be the governance of regulatory requirements and commitments. You will play an important role in providing transparency and accountability regarding different regulations while cooperating closely with other RSI teams and external parties, such as our vendors and regulatory bodies. There’s plenty of work and challenges as we keep growing and entering new markets.

What you’ll do

• Break down different regulatory texts into actionable requirements
• Map regulatory requirements to existing technical and procedural controls
• Identify regulatory requirements not covered by controls, and lead the initiatives to address them
• Lead regular reviews and audits of both controls and regulatory texts
• Act as a single point of contact for all regulatory queries related to our product and its compliance
• Cooperate closely with our Director of Compliance, Product Owners, Development teams and Customer Support

In order to succeed you need

• Experience organizing interconnected information
• Strong analytical capabilities
• Very good mastery of English
• Love for structure and organization
• A sense of ownership and a passion for technology
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.

One or more of the following (skills) would be nice to have

• Familiarity with gaming industry
• Software analysis, product management or information management background
• Previous experience with regulations or standards, such as PCI or ISO
• Previous experience working with regulatory bodies or certification organizations
• Experience with modern information management tools
• Knowledge of Spanish

Good reasons to join 

• Flexible working hours
• Competitive compensation
• Ability to define or influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Our motto is: “Do what makes sense, question what doesn’t.”

How to apply

• Please visit BambooHR to apply

Our company has a long-term focus and goal to be one of the leading iGaming operators and suppliers in the Americas and we are looking for the right candidate to grow with us and help us achieve this goal.

We’re looking for a Server Engineer to join one of our agile cross platform development teams.

What you’ll do

• Contribute to the company roadmap and innovation across the company
• Design, develop, test and deploy Java services built mostly on top of Dropwizard, Spring and Hibernate.
• Architect & have technical ownership of platform (micro)services, including enhancing services and greenfield projects
• Utilize modern technologies such as Kafka, Docker, Consul, Gradle, Traefik etc. to create robust and scalable systems

In order to succeed you need

• Deep knowledge of Java and the Java ecosystemƒ
• Experience in developing distributed systems
• Experience with SQL
• Analytical and solution oriented mindset
• Skills to navigate fast in large codebase
• Strong English language skills

Experience and skills we value highly

• Great troubleshooting skills
• Drive and vision for improvements
• High self-motivation

Good reasons to join

• Flexible working hours
• Competitive compensation
• Ability to define or influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Our motto is: “Do what makes sense, question what doesn’t.”

How to apply

• Please visit BambooHR to apply

Our company has a long-term focus and goal to be one of the leading iGaming operators and suppliers in the Americas and we are looking for the right candidate to grow with us and help us achieve this goal.

We are looking for a DevOps Engineer, responsible for maintaining and automating our deployment tools.

Your primary focus will be the maintenance of our current toolset and helping to improve it further. You will play an important role in streamlining our deployment and development cycle while cooperating closely with other RSI teams. There’s plenty of work and challenges as we keep growing and entering new markets.

What you’ll do

• Use modern automation tools to simplify and improve our deployment and maintenance processes
• Cooperate closely with Development teams and Customer Support

In order to succeed you need

• Experience with Ansible or any other configuration management
• Experience with Docker, Unix and Python
• A sense of ownership and a passion for technology
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.

One or more of the following (skills) would be nice to have

• 3+ years of experience in system administration or DevOPS role
• Knowledge of AWS and Nutanix based infrastructure
• Previous experience with Terraform
• Experience with modern code repository and CI tools

Good reasons to join

• Flexible working hours
• Competitive compensation
• Ability to define or influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Our motto is: “Do what makes sense, question what doesn’t.”

How to apply

• Please visit BambooHR to apply

We’re looking for an Operations Engineer to join one of our agile cross platform development teams.

What you’ll do

• You’ll be the first contact for questions and concerns regarding production environments
• You’ll be communicating directly with Marketing, Operations and 3rd party vendors
•  You’ll be investigating problems and incidents
• You’ll be fixing issues in the code-base
• You’ll make configuration changes to production environments
• You’ll be part of defining monitoring requirements for new features
• You’ll be creating knowledge base for enabling fast support responses and self-service for stakeholders

In order to succeed you need

• Excellent communication skills
• Great troubleshooting skills
• Experience providing 2nd level support
• Strong English language skills
• To be unafraid of diving into source code and application logs

Experience and skills we value highly

• High self-motivation
• Troubleshooting distributed systems

Good reasons to join

• Flexible working hours
• We value teamwork, open and honest communication. We embrace personal freedom and responsibility
• Our motto is: “Do what makes sense, question what doesn’t.”
• Competitive compensation

How to apply

• Please visit BambooHR to apply

Our company has a long-term focus and goal to be one of the leading iGaming operators and suppliers in the Americas and we are looking for the right people to grow with us and help us achieve this goal. We are looking for a Mobile QA Engineer, who will belong to an autonomous agile software development team, responsible for delivering quality software in two-week sprints.

Ideally, you have previous experience from working as a tester and hopefully, you consider yourself as a software testing craftsman. If you are eager to also invest personal time to improve yourself as an engineer then you are the new colleague, we are looking for! We promise to do our best to help you on your journey on mastering the craft of software testing.

What you’ll do 

Your role as a Mobile Quality Engineer is to advocate and apply modern testing principles in your team and across the organization. Together with your team you will test and automate the testing of mobile platform built using modern tools.

In order to succeed you need

• An understanding of how agile software development life-cycle works
• Experience in testing software professionally
• No problems with talking to people and taking the initiative
• A curious mindset for digging deep to catch hard-to-find issues
• A systematic approach to your work
• You care. About the product you’re building, about the colleagues you’re working with, about the teams that might need your help.
• Ability to clearly define testing scenarios
• Knowledge of the iOS platform and UX

One or more of the following would be nice to have

• Experience with programming/scripting
• Experience with Swift
• Experience with Xcode and accessiblityIdentifiers
• Testrail experience
• Taken any lessons or courses about software testing (e.g. RST, BBST)
• Some experience of explaining or teaching testing to your peers
• Experience with automation, both native and cross-platfrom

Good reasons to join 

• Flexible working hours
• Competitive compensation
• Ability to define or influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Our motto is: “Do what makes sense, question what doesn’t”
• A chance to work in a fast-growing software development company with bright and friendly colleagues
• Many challenges for you to choose to solve on your initiative with help and support from your team members and fellow testing craftsmen.

How to apply

• Please visit BambooHR to apply

Our company is one of the leading iGaming operators and suppliers in the Americas and we are looking for the right candidate to grow with us and help us achieve this goal.

We are looking for an IT Support Engineer, responsible for providing on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, managing and troubleshooting IT issues.

Your primary focus will be to provide support to RSI staff members to make sure all computers, network connections and software are properly functioning. There’s plenty of work and challenges as we keep growing – we’ve quickly grown nearly 70 employees strong in Estonia and 200 globally.

What you’ll do

• Install and upgrade operating systems and computer software
• Take ownership of user problems and be proactive when dealing with user issues
• Respond to enquiries from staff and help them resolve any hardware or software problems
• Provide technical support on-site or via remote-access systems
• Troubleshoot hardware and software issues
• Troubleshoot networking and connection issues
• Manage user accesses
• Advise on software or hardware upgrades
• Order computer systems, computer peripherials and supplies
• Cooperate closely with Development teams, Infrastructure team, external vendors and Customer Support
• Help create technical documentation and manuals

In order to succeed you need

• Proven work experience as an IT or Desktop Support Engineer
• Strong knowledge of popular operating systems (Microsoft Windows, Apple macOS, Linux), software applications, and remote connection systems
• Experience with implementing central Anti-Malware and IT Management systems
• Ability to solve complex hardware and software issues
• Very good mastery of English
• Excellent interpersonal skills
• Good written and verbal communication skills
• A sense of ownership and a passion for technology
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision

One or more of the following (skills) would be nice to have

• Experience with modern Identity and Access Management Systems
• Experience with Office 365
• Experience with ISO 27001 controls and PCI DSS requirements
• Experience with developing and implementing IT processes

Good reasons to join 

• Flexible working hours
• Competitive compensation
• Ability to define or influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Our motto is: “Do what makes sense, question what doesn’t”
• A chance to work in a fast-growing software development company with bright and friendly colleagues
• Many challenges for you to choose to solve on your initiative with help and support from your team members and fellow testing craftsmen.

How to apply

• Please visit BambooHR to apply

We are looking for a Database Engineer, who will be member of our data team.

Data team is responsible for maintaining and automating our data platform – Oracle and PostgreSQL, designing and validating data model for business service provisioning, implementing SQL queries, developing data delivery services, integration solutions and reports with Python.

We are looking for the specialist who feels confident in both, data platform management and data services development area. You will play an important role in keeping our database platform secured and stable, while cooperating closely with other RSI teams. Your main focus will be the maintenance and configuration of our current database platform and helping to improve further.  You also will be involved on developing reports, integration solutions and data delivery services.

There’s plenty of work and challenges as we keep growing and entering new markets.

What you’ll do

• Maintain and configure our on-premise and cloud databases
• Own the Data Model and ensure clean data(base) design
• Own the Data Layer; help the development teams to design and implement data(base) related solutions based on business requirements.
• Cooperate closely with development teams and Operations.
• Implement and maintain data security and auditing, backup and recovery policies.
• Perform data(base) tuning and performance monitoring.
• Implementing queries that are used as a source for business analysis or publishing in Looker.
• Develop integration services to import data from different sources or deliver data to other systems.
• Automate reports generation and delivery.

In order to succeed you need

• Willingness to act in both data platform and services development area.
• Good knowledge about SQL (PostgreSQL and Oracle preferred)
• Good knowledge about Python
• A sense of ownership and a passion for technology
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.

One or more of the following (skills) would be nice to have

• 3+ years of experience in database administration
• Previous experience with our main technologies in use – Oracle database, PostgreSQL, Python and optionally Looker

Good reasons to join

• We embrace freedom and responsibility. We value teamwork, honest and open communication.
• We support personal development and career planning.
• Competitive compensation 
• Flexible working hours
• Our motto: “Do what makes sense, question what doesn’t”
• New office in the heart of Tartu.

How to apply

• Please visit BambooHR to apply

This position is located in Estonia (Tartu or Tallinn)

¿Quieres hacer parte de un equipo único en Colombia y líder en el mercado de Juegos novedosos por internet? ¿Ser parte de una empresa que desea verte crecer a nivel profesional y laboral?

Estamos buscando nuestros nuevos miembros de equipo para que se unan como Analista de Servicio al cliente.

Lo que harás con nosotros será:

• Darle soporte y solucionar dudas de nuestros usuarios vía Chat, Email y llamadas
• Proveer experiencias de servicio únicas
• Escalar situaciones que ameriten una segunda revisión por parte de algún departamento.
• Creatividad y personalización de tu servicio a los usuarios.
• Interactuar con los usuarios de forma agradable y única.

Será estupendo si cumples los siguientes requisitos:

• Experiencia de Servicio al Cliente de al menos un 1 año.
• Excelente manejo de herramientas ofimáticas.
• Experiencia con el programa Zendesk (opcional).
• Excelentes habilidades para manejar clientes.
• Disponibilidad para trabajar Fines de semana y horas de la tarde.
• Interés por aprender de una industria en expansión
• Inglés B2.
• Excelente Actitud y ganas de aprender.

A nuestros futuros miembros de equipo les ofrecemos:

• Salario por encima del promedio de Mercado y prestaciones de Ley
• Un increíble y feliz ambiente laboral
• Oportunidades de crecimiento al interior de la compañía.

Cómo aplicar

• Por favor solicite por correo electrónico