GROW YOURPASSION FOR GAMING WITH US

Player Support Agent

Want to be at the forefront of a ground-breaking industry that is just now being legalized for the first time in markets across the United States? Want a career that recognizes all your efforts with high exposure and great learning potential? Is an inclusive workplace culture important to you? Do you want to look forward to going to work every day?

Our online casino has expanded into sports betting and we have new positions that will take advantage of your casino or sports enthusiasm while providing a collaborative and fun place to work! Our company is looking for full time agents to cover the exponential growth that we are experiencing.

What you’ll do
• Assist in troubleshooting technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience)
• Communicate effectively with players and address both comments and concerns via Live Chat, Email, and Phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues)
• Assist players with specifics about promotions, loyalty programs, and terms and conditions
• Assist players and respond to inquiries in community chat
• Escalate all necessary issues to management in a timely fashion

In order to succeed you need

• Ability to multitask
• Ability to search, find answers, and assist our players with a wide variety of issues
• Great written communication skills
• Self-motivated and very reliable
• Open Availability is required
• Strong grammar skills

Experience and skills, we value highly

• Experience with computers, browsers, and mobile devices
• Candidates with sports betting knowledge/knowledge of major sports will be preferred
• 1 year or more Customer Service experience in an office or call center setting preferred
• Experience with sports betting technology is preferred

Good reasons to join
• Collaborative and inclusive culture
• Competitive compensation including a full benefits package

We’re looking for a Frontend Engineer to join one of our agile cross platform development teams.

What you’ll do

• Take part in developing brand new application for Rush Street Interactive
• Design, develop, test and deploy websites built mostly on top of RequireJS, Backbone, jQuery and Angular4+, Vue.js.
• Architect and have technical ownership of website components, including enhancing modules and greenfield projects.
• Utilise modern technology such as nginx, Grunt, Webpack, SASS, HTML5, CSS3, JavaScript and/or TypeScript etc. to create an amazing experience for our end user

In order to succeed you need

• Deep knowledge of JavaScript and the JavaScript ecosystem
• Experience in developing performant websites
• Analytical and solution oriented mindset
• Skills to navigate fast in large codebase
• Strong English language skills

Experience and skills we value highly

• Great troubleshooting skills
• Drive and vision for improvements
• High self-motivation

Good reasons to join

• Flexible working hours
• Competitive compensation
• Ability to define or influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Our motto is: “Do what makes sense, question what doesn’t.”

Our company has a long-term focus and goal to be one of the leading iGaming operators and suppliers in the Americas and we are looking for the right candidate to grow with us and help us achieve this goal.

We are looking for a Launch Engineer, responsible for the timely technical delivery of our product while meeting expectations of quality.

Your primary focus will be the execution of launch tasks and automation of launch related activities. You will do this while cooperating closely with other RSI teams and external parties, such as our vendors. There’s plenty of work and challenges as we keep growing and entering new markets.

What you’ll do

• Use existing tools and methods to set up and configure our product
• Continuously document and improve the level of documentation regarding launch procedures
• Use modern automation tools to simplify and improve our launch process
• Validate that the product to be launched meets quality expectations
• Cooperate closely with Development teams, Infrastructure team, external vendors and Customer Support

In order to succeed you need

• Experience with Ansible or any other configuration management
• Experience with Docker, Unix and Python
• Elementary knowledge of databases and ability to write simple SQL queries
• A sense of ownership and a passion for technology
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.

One or more of the following (skills) would be nice to have

• 3+ years of experience in system administration or DevOPS role
• Knowledge of AWS and Nutanix based infrastructure
• Previous experience with Terraform
• Experience with modern code repository and CI tools

Good reasons to join

• Flexible working hours
• Competitive compensation
• Ability to define or influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Our motto is: “Do what makes sense, question what doesn’t.”

Our company has a long-term focus and goal to be one of the leading iGaming operators and suppliers in the Americas and we are looking for the right people to grow with us and help us achieve this goal. We are looking for a QA Engineer, who will belong to an autonomous agile software development team, responsible for delivering quality software in two-week sprints.

Ideally, you have previous experience from working as a tester and hopefully, you consider yourself as a software testing craftsman. If you are eager to invest personal time to improve yourself as an engineer then you are the new colleague, we are looking for! We promise to do our best to help you on your journey on mastering the craft of software testing.

What you’ll do 

Your role as a Quality Engineer is to advocate and apply modern testing principles in your team and across the organization. Together with your team you will test and automate the testing of systems built using microservices architecture and web/mobile technologies.

In order to succeed you need

• An understanding of how agile software development life-cycle works
• Experience testing software professional
• No problems with talking to people and taking the initiative
• A curious mindset for digging deep to catch hard-to-find issues
• A systematic approach to your work

One or more of the following would be nice to have

• Experience with programming/scripting
• Taken any lessons or courses about software testing (e.g. RST, BBST)
• Some experience of explaining or teaching testing to your peers

Good reasons to join 

• Flexible working hours
• Competitive compensation
• Ability to define or influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Our motto is: “Do what makes sense, question what doesn’t”
• A chance to work in a fast-growing software development company with bright and friendly colleagues
• Many challenges for you to choose to solve on your initiative with help and support from your team members and fellow testing craftsmen

Our company has a long-term focus and goal to be one of the leading iGaming operators and suppliers in the Americas and we are looking for the right candidate to grow with us and help us achieve this goal.

We are looking for a Technical Compliance Manager, responsible for becoming compliant in new regulations and staying compliant in existing regulations.

Your primary focus will be the governance of regulatory requirements and commitments. You will play an important role in providing transparency and accountability regarding different regulations while cooperating closely with other RSI teams and external parties, such as our vendors and regulatory bodies. There’s plenty of work and challenges as we keep growing and entering new markets.

What you’ll do

• Break down different regulatory texts into actionable requirements
• Map regulatory requirements to existing technical and procedural controls
• Identify regulatory requirements not covered by controls, and lead the initiatives to address them
• Lead regular reviews and audits of both controls and regulatory texts
• Act as a single point of contact for all regulatory queries related to our product and its compliance
• Cooperate closely with our Director of Compliance, Product Owners, Development teams and Customer Support

In order to succeed you need

• Experience organizing interconnected information
• Strong analytical capabilities
• Very good mastery of English
• Love for structure and organization
• A sense of ownership and a passion for technology
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.

One or more of the following (skills) would be nice to have

• Familiarity with gaming industry
• Software analysis, product management or information management background
• Previous experience with regulations or standards, such as PCI or ISO
• Previous experience working with regulatory bodies or certification organizations
• Experience with modern information management tools
• Knowledge of Spanish

Good reasons to join 

• Flexible working hours
• Competitive compensation
• Ability to define or influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Our motto is: “Do what makes sense, question what doesn’t.”

Our company has a long-term focus and goal to be one of the leading iGaming operators and suppliers in the Americas and we are looking for the right candidate to grow with us and help us achieve this goal.

We’re looking for a Server Engineer to join one of our agile cross platform development teams.

What you’ll do

• Contribute to the company roadmap and innovation across the company
• Design, develop, test and deploy Java services built mostly on top of Dropwizard, Spring and Hibernate.
• Architect & have technical ownership of platform (micro)services, including enhancing services and greenfield projects
• Utilize modern technologies such as Kafka, Docker, Consul, Gradle, Traefik etc. to create robust and scalable systems

In order to succeed you need

• Deep knowledge of Java and the Java ecosystemƒ
• Experience in developing distributed systems
• Experience with SQL
• Analytical and solution oriented mindset
• Skills to navigate fast in large codebase
• Strong English language skills

Experience and skills we value highly

• Great troubleshooting skills
• Drive and vision for improvements
• High self-motivation

Good reasons to join

• Flexible working hours
• Competitive compensation
• Ability to define or influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Our motto is: “Do what makes sense, question what doesn’t.”

Our company has a long-term focus and goal to be one of the leading iGaming operators and suppliers in the Americas and we are looking for the right candidate to grow with us and help us achieve this goal.

We are looking for a DevOps Engineer, responsible for maintaining and automating our deployment tools.

Your primary focus will be the maintenance of our current toolset and helping to improve it further. You will play an important role in streamlining our deployment and development cycle while cooperating closely with other RSI teams. There’s plenty of work and challenges as we keep growing and entering new markets.

What you’ll do

• Use modern automation tools to simplify and improve our deployment and maintenance processes
• Cooperate closely with Development teams and Customer Support

In order to succeed you need

• Experience with Ansible or any other configuration management
• Experience with Docker, Unix and Python
• A sense of ownership and a passion for technology
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.

One or more of the following (skills) would be nice to have

• 3+ years of experience in system administration or DevOPS role
• Knowledge of AWS and Nutanix based infrastructure
• Previous experience with Terraform
• Experience with modern code repository and CI tools

Good reasons to join

• Flexible working hours
• Competitive compensation
• Ability to define or influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Our motto is: “Do what makes sense, question what doesn’t.”

We’re looking for an Operations Engineer to join one of our agile cross platform development teams.

What you’ll do

• You’ll be the first contact for questions and concerns regarding production environments
• You’ll be communicating directly with Marketing, Operations and 3rd party vendors
•  You’ll be investigating problems and incidents
• You’ll be fixing issues in the code-base
• You’ll make configuration changes to production environments
• You’ll be part of defining monitoring requirements for new features
• You’ll be creating knowledge base for enabling fast support responses and self-service for stakeholders

In order to succeed you need

• Excellent communication skills
• Great troubleshooting skills
• Experience providing 2nd level support
• Strong English language skills
• To be unafraid of diving into source code and application logs

Experience and skills we value highly

• High self-motivation
• Troubleshooting distributed systems

Good reasons to join

• Flexible working hours
• We value teamwork, open and honest communication. We embrace personal freedom and responsibility
• Our motto is: “Do what makes sense, question what doesn’t.”
• Competitive compensation

Our company has a long-term focus and goal to be one of the leading iGaming operators and suppliers in the Americas and we are looking for the right people to grow with us and help us achieve this goal. We are looking for a Mobile QA Engineer, who will belong to an autonomous agile software development team, responsible for delivering quality software in two-week sprints.

Ideally, you have previous experience from working as a tester and hopefully, you consider yourself as a software testing craftsman. If you are eager to also invest personal time to improve yourself as an engineer then you are the new colleague, we are looking for! We promise to do our best to help you on your journey on mastering the craft of software testing.

What you’ll do 

Your role as a Mobile Quality Engineer is to advocate and apply modern testing principles in your team and across the organization. Together with your team you will test and automate the testing of mobile platform built using modern tools.

In order to succeed you need

• An understanding of how agile software development life-cycle works
• Experience in testing software professionally
• No problems with talking to people and taking the initiative
• A curious mindset for digging deep to catch hard-to-find issues
• A systematic approach to your work
• You care. About the product you’re building, about the colleagues you’re working with, about the teams that might need your help.
• Ability to clearly define testing scenarios
• Knowledge of the iOS platform and UX

One or more of the following would be nice to have

• Experience with programming/scripting
• Experience with Swift
• Experience with Xcode and accessiblityIdentifiers
• Testrail experience
• Taken any lessons or courses about software testing (e.g. RST, BBST)
• Some experience of explaining or teaching testing to your peers
• Experience with automation, both native and cross-platfrom

Good reasons to join 

• Flexible working hours
• Competitive compensation
• Ability to define or influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Our motto is: “Do what makes sense, question what doesn’t”
• A chance to work in a fast-growing software development company with bright and friendly colleagues
• Many challenges for you to choose to solve on your initiative with help and support from your team members and fellow testing craftsmen.

We are looking for a Database Engineer, who will be member of our data team.

Data team is responsible for maintaining and automating our data platform – Oracle and PostgreSQL, designing and validating data model for business service provisioning, implementing SQL queries, developing data delivery services, integration solutions and reports with Python.

We are looking for the specialist who feels confident in both, data platform management and data services development area. You will play an important role in keeping our database platform secured and stable, while cooperating closely with other RSI teams. Your main focus will be the maintenance and configuration of our current database platform and helping to improve further.  You also will be involved on developing reports, integration solutions and data delivery services.

There’s plenty of work and challenges as we keep growing and entering new markets.

What you’ll do

• Maintain and configure our on-premise and cloud databases
• Own the Data Model and ensure clean data(base) design
• Own the Data Layer; help the development teams to design and implement data(base) related solutions based on business requirements.
• Cooperate closely with development teams and Operations.
• Implement and maintain data security and auditing, backup and recovery policies.
• Perform data(base) tuning and performance monitoring.
• Implementing queries that are used as a source for business analysis or publishing in Looker.
• Develop integration services to import data from different sources or deliver data to other systems.
• Automate reports generation and delivery.

In order to succeed you need

• Willingness to act in both data platform and services development area.
• Good knowledge about SQL (PostgreSQL and Oracle preferred)
• Good knowledge about Python
• A sense of ownership and a passion for technology
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.

One or more of the following (skills) would be nice to have

• 3+ years of experience in database administration
• Previous experience with our main technologies in use – Oracle database, PostgreSQL, Python and optionally Looker

Good reasons to join

• We embrace freedom and responsibility. We value teamwork, honest and open communication.
• We support personal development and career planning.
• Competitive compensation 
• Flexible working hours
• Our motto: “Do what makes sense, question what doesn’t”
• New office in the heart of Tartu.

This position is located in Estonia (Tartu or Tallinn)

Our company has a long-term focus and goal to be one of the leading iGaming operators and suppliers in the Americas and we are looking for the right candidate to grow with us and help us achieve this goal.

We are looking for an iOS Platform Product Owner to help us build an amazing sports betting experience for our customers. Our iOS Platform aims to offer native and intuitive user experience for sports betting and interactive gaming. A Product Owner is in charge of identifying how the product under their care can deliver maximum value while growing in a direction aligned with company strategy, and communicating this vision and insight to the team and the rest of the stakeholders.

What you’ll do

• Work with stakeholders to identify and incorporate feature requests into product roadmap
• Groom and prioritize the backlog
• Develop business requirements, product specifications and defines acceptance criteria
• Set goals for the sprint together with the Team Lead
• Ensure the stakeholders are aligned with the product roadmap and vice versa
• Support the team and addresses production issues during sprints
• Analyze preferences and requests of end users
• Keep track of industry trends
• Work closely with the Team Lead to keep the team efficient and focused on the vision

In order to succeed, you need:

• Prior experience and expertise in Sports Betting or Interactive Gaming industry
• Solid understanding of Agile methodologies
• Strong analytical mindset
• Drive towards innovation and better user experience
• Excellent written and spoken communication skills
• Ability to see things in terms of value and priority
• Focus on achieving results in a flexible and sustainable manner

Good reasons to join

• Flexible working hours
• Competitive compensation
• Ability to define or influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Our motto is: “Do what makes sense, question what doesn’t.”
• A chance to work in a fast-growing software development company with bright and friendly colleagues

RSI is looking for a Head of People Operations in Estonia to own the people function in our rapidly growing company. You will be responsible for helping to find, develop and retain the team at RSI at critical point in the company’s growth.

About the company

Rush Street Interactive (RSI) is one of the fastest-growing gaming companies in North America. We’re a modern gaming company focusing on developing and operating real money and social gaming online products, working exclusively in the red-hot regulated markets in the Americas. Our goal is to offer unique and delightful experiences to Players and also increase transparency and integrity of the gaming industry.

Founded in 2012, Chicago-based Rush Street Interactive (RSI) has offices in 3 continents. Currently at around 60 employees in Estonia and arond 160 globally, RSI is growing fast!

About you

To be successful in this role, you should be passionate about people and processes, with an eye and work towards continuous improvement. You will improve our people strategy and processes that grow together with the company. Getting things done is what drives you and you are not afraid to go out of your comfort zone. We’re looking for someone who is able to jump from strategy to tactical implementation without a hitch, and lead operational as well as cultural initiatives.

You are:

• A self-starter who brings new ideas and likes working through problems
• Comfortable with working in a dynamic environment
• Self-motivated, independent, hard-working and highly flexible
• You enjoy juggling multiple priorities and manage time
• You build great working relationships with people internally and externally
• You like to ask “why” and challenge the status quo
• You stand up for what’s ethical and right without becoming the “HR police.”

What you will do in this role

• Dive deep into the business to understand our goals and needs in order to develop and drive people processes that are simple and scalable
• Enable leaders to “own” and be effective at managing their teams
• Lead people initiatives, help manage employee relations, coach and advise leaders in handling various situations
• Own full cycle recruitment, from sourcing to onboarding, with a focus on employer-of-choice branding
• Work with leaders to support learning and development initiatives
• Drive employee engagement and a sense of connection across company, boost morale, and drive excellence
• Research, implement, and become the expert in tools / systems to analyze and improve people-related processes (e.g. HRIS, ATS)
• Keep information secure, up to date and available upon request
• Ensuring compliance with regulations, guidelines and employment laws
• Keep processes effective and tailored to the needs of our company and employees.

In order to succeed you’ll need

• 3 years of people ops, HR or related experience in a manager-level role, preferably from the tech sector
• Proven track record of successful full-cycle recruiting, preferably in a rapidly growing company
• Experience setting up internal people processes, systems, and procedures
• Ability to work independently and effectively in a fast-paced environment, and to juggle several projects with a spirit of flexibility
• Ability to see the big picture, balance time and priorities between operational and strategic work
• Ability to communicate, build rapport and relationships with all levels of the business
• Knowledge on employment law and regulations
• Great problem solving skills and critical thinking
• Excellent verbal and written communication skills
• Very good organization skills and attention to detail.

Good reasons to join

• Flexible working hours
• Competitive compensation
• Ability to define and influence the direction of your domain
• We embrace personal freedom and responsibility
• We value teamwork, open and honest communication
• Fully equipped 700m² office in Tartu city centre
• Our motto is: “Do what makes sense, question what doesn’t.”
• A chance to work in a fast-growing software development company with bright and friendly colleagues.

This is a fixed term full-time position for maternity leave cover.
We’re growing. Upon positive experience, we are ready to extend our cooperation!