Rush Street Interactive (RSI) has made responsible gaming a priority and we take this issue very seriously. While many of our customers are able to gamble responsibly, we recognize there is a small portion of the population who may be at risk of developing gambling problems. To protect those who may be vulnerable to gambling problems and others affected by their behavior, RSI has established policies and guidelines which address our efforts to mitigate concerns such as underage gambling and problem gambling. We have additionally implemented employee education and training programs, and detailed written procedures to help our employees identify and assist in managing these issues.
Rush Street Interactive’s responsible gaming program focuses on sustainable and responsible play encouraging the following three conventions to:
RSI actively seeks opportunities to raise awareness, provide education, and promote the use of its responsible gaming tools to its customers and employees. For our patrons, we achieve this by offering limit-setting and cool-off capabilities, making problem gambling resources available across all gaming and casino operations online, and offering assistance with self-exclusion online and within our retail operations. For employees, we offer annual mandatory training for our customer service staff and corporate employees, and we proudly support and participate in industry-wide responsible gaming awareness events such as Problem Gambling Awareness Month sponsored by the National Council on Problem Gambling and Responsible Gaming Education Week sponsored by the American Gaming Association.
We offer the following tips to help you stay within safe limits, and avoid falling prey to common gambling myths:
RSI supports industry research that supports the acknowledgment that the use of alcohol or drugs may cause a customer to have a higher risk of gambling irresponsibly. Common outcomes of gambling while under the influence are experiencing unwanted losses, playing outside of budget, impaired decision making, and a lack of attention paid to the consequences of irresponsible play.
Part of what makes gambling fun are the unexpected wins, but unfortunately, there are also losses that for some can be life changing. The following are some of the financial risks associated with gambling:
If you or someone you know is experiencing any of these warning signs, we encourage you to learn your problem gambling risk level by taking a free Gambling Risk Test by clicking here offered by the National Council on Problem Gambling. Should you have further questions, please contact the National Council on Problem Gambling’s National Problem Gambling Helpline at 1-800-522-4700 to be connected to the closest problem gambling resources to you.
RSI believes gambling is a form of entertainment that shouldn’t negatively impact a player’s life. If a player feels that gambling may become a problem, we provide readily available help information online. In addition to our extensive limit setting features, RSI offers all players the ability to “cool-down” and take a 3–30-day break from their play. During this time, all wager and deposit activity will be suspended, and players will not receive any marketing or promotional offers.
Based on jurisdictional requirements, RSI offers:
Deposit Limits: This tool allows players to control how much they can deposit on a daily, weekly or monthly basis. These settings take place immediately and requests to remove or increase a deposit limit will remain pending until the current limit expires.
Spending Limits: This tool allows players to define their spending limits to minimize potential losses. If a player sets a spending limit, they will not be permitted to play with real money until their selected time period ends. Players may set daily, weekly and monthly spending limits. These settings take place immediately and requests to remove or increase a spending limit will remain pending until the current limit expires.
Wager Limits: This tool allows players to restrict the maximum amount of any single wager on any game offered on the mobile app.
Time Limits: This tool allows players to restrict the number of hours in a day they can spend on the mobile app. The login timer starts each time a player logs in and stops when they are logged out. A player may set a limit from 1 hour up to 24 hours. These settings take place immediately and requests to remove a time limit will remain pending for 24 hours.
Self-Suspension/ Cool Down Period: This tool offers the ability for a player to temporarily suspend their account for a period as little as 72 hours or up to 30 days. During a self-suspension (cool down) period, a player will no longer be able to wager on the site, deposit or change account settings. The decision cannot be changed before the end of the requested suspension period and full account functionality is automatically restored at the end of the requested suspension period.
For more information on how to set limits click here.
RSI supports all customers who feel they have or may be at risk of developing gambling-related problems. Self-exclusion information can be accessed through our customer service team, and through our mobile app. Once self-excluded, the customer will be banned by Rush Street Interactive in the local jurisdiction. Please select the relevant state you are seeking self-exclusion in from the drop-down menu on the mobile app or website.
Persons under the legal age of eighteen (18), nineteen (19) or twenty-one (21) (“underage”) are prohibited from gambling on RSI’s iGaming sites or participating in iGaming activities. On our mobile applications, the Customer’s identity is verified by using a third-party Know Your Customer (KYC) process. If data is validated and the customer is confirmed to not be on a self-exclusion list and is over the legal age to gamble in that jurisdiction, the account set up is approved. If the KYC process fails to validate the customer, an alert message is sent to Rush Street Interactive’s customer service team who will contact the requesting customer to provide the necessary information to validate identity, etcetera. If you suspect underage gambling is taking place, please contact support@betrivers.com or support@playsugarhouse.com.
RSI also encourages parents and other concerned adults to speak to kids early and begin a meaningful dialogue about the risks of gambling. It’s never too early to start the conversation about gambling and its risks, and by opening a dialogue, you can help ensure that kids are better prepared to make responsible choices now and throughout their lives.
We also provide the following helpful tips, but a more comprehensive list can be found in the “Talking to Children About Gambling” brochure provided by the International Center on Responsible Gaming.
Always Keep Your Login Information Safe
Ensure that your account information is secure. Parents and other concerned adults should be mindful of the possibility that kids can access their accounts and passwords or use credit cards and personal information to create a fraudulent account.
Consider Downloading Computer Safeguards
While content control tools may have their limitations, software is available that may block access to online gambling sites. Be sure to do your research to ensure which tool is best for you.
What Are the Warning Signs That Kids May Be Gambling?
They may:
If parents have immediate concerns about kids and gambling, there is help available by calling the National Council on Problem Gambling at 1-800-522-4700.
RSI uses marketing promotions as part of its overall marketing strategy, and as a longstanding member of the American Gaming Association, we are proud to follow its Responsible Marketing Code for Sports Wagering.
RSI requires identification verification during player registration. Individuals who are under the legal gambling age or are self-excluded are prohibited from accessing all online sites and promotions and will not be permitted to register as a player. If an individual’s identity cannot be verified, the individual will not be permitted to register. Only current registered players will be eligible for promotions, complimentary services, awards and drawings and targeted mailings. Any person wishing to take part in any promotion must be a registered player and cannot be in an excluded or suspended status.
RSI's Marketing Materials and Communications Shall Not:
RSI Further Acknowledges that Marketing, Including Advertising and Promotions, Shall Not Mislead Players or Misrepresent Products. All Advertising and Marketing Materials and Communications Shall Not: